Refund policy

Returns & Refund Policy

30-Day Satisfaction Guarantee

We offer a 30-Day Satisfaction Guarantee, which allows customers to request a return within 30 days of delivery, subject to the terms and conditions outlined in this Return & Refund Policy.

The 30-Day Satisfaction Guarantee does not guarantee a full refund and does not waive any applicable fees, shipping costs, or inspection requirements. All returns are reviewed and approved at our discretion following inspection.

Return Window

You have 30 days from the date you receive your Motion Frame to request a return.

To initiate a return, please contact us at Help@theMotionFrame.co.
Return requests submitted after 30 days of delivery will not be accepted.

Return Eligibility

To be eligible for a return, the Motion Frame must:

  • Be returned in original condition

  • Be unused, unworn, and unaltered

  • Be returned in original packaging, including all accessories

Opened, used, or activated Motion Frames are not considered unused merchandise.
Any Motion Frame that has had videos, photos, or personal media uploaded, or shows signs of extended use, is considered used.

We reserve the right to refuse or deny any return that shows signs of damage, misuse, modification, tampering, or unreasonable wear.

Restocking & Damage Fees

  • All approved returns are subject to a 10% restocking fee

  • If the returned Motion Frame shows damage, excessive wear, missing components, altered packaging, or signs of use beyond normal inspection, an additional 20% damage fee will apply

  • All fees are assessed after inspection and deducted from the refund amount

Total deductions may include the 10% restocking fee + up to 20% damage fee, depending on the condition of the returned item.

Refunds (If Applicable)

Once your returned Motion Frame is received, it will undergo an inspection. After inspection, a team member will notify you of the status of your refund.

If approved, refunds are issued to the original payment method and typically take 3–10 business days to appear, depending on your financial institution.

Late or Missing Refunds

If you have not received your refund:

  1. Check your bank account again

  2. Contact your credit card provider (posting times vary)

  3. Contact your bank for processing status

If you have completed these steps and still have not received your refund, please contact us at Help@theMotionFrame.co.

Exchanges (Defective or Damaged Items Only)

We replace or exchange Motion Frames only if they arrive defective or damaged.

If your Motion Frame arrives defective or damaged, please contact Help@theMotionFrame.co within 7 days of delivery and include clear photos or videos of the issue.

Shipping & Return Costs

  • Customers are responsible for all return shipping costs

  • Original shipping charges are non-refundable

  • Return shipping costs and applicable fees will be deducted from your refund

  • The customer remains fully responsible for the Motion Frame until it is received at our return address

Return Address

The Motion Frames
7085 Hwy 64, Ste 2
Oakland, TN 38060
United States