How To Upload.


Why is my frame having a "NO FILE!" ERROR?

Don't worry, the "No File!" message has an easy fix! There are mainly two reasons:

Reason 1: The Resolution. When uploading, make sure you select the correct resolution as stated in the manual guide. To learn the exact steps for fixing this, please refer to the instructions provided in the video above at 1:36 and 2:20.

Reason 2: The Video Format. When uploading on the motion frame, ensure that the video format is MP4 instead of MOV. The video above provides a solution. Please watch at 2:25 for the step-by-step solution.

How do i rotate my video?

To rotate your video to the desired aspect ratio on the motion frame, please watch the video above starting at 2:10 for a demonstration of the necessary steps.